The first thing to do is to check your spam / junk email folder.
We strongly suggest that you add "info@vgrace.com.au" and "enquiries@vgrace.com.au" to your email address book.
This will help prevent our emails ending up in your spam / junk folder. See below for the popular methods. If your email client isn't listed, consult your email
client help / FAQ files with the following suggested keywords: "save a contact" or "safe list".
If you are a retail or wholesale customer, have you signed up to receive our newsletter?
If you have, please ensure that our messages are not being diverted to your junk / spam folder. See question 1 above on how to add us to your "safe list".
If you have not yet signed up and would like to receive our emails, please contact us. so that we may add you to our list.
If you are a retail or wholesale customer and would like to receive our emails, please contact us. so that we may add you to our list.
Please ensure that our messages are not being diverted to your junk / spam folder. See question 1 above on how to add us to your "safe list".
Presently, we only invite retail stores and retail buyers to register on our site. If you are a retailer and you wish to receive information on registering on our website, please contact us.
If you are having difficulty logging in, the first step is to clear your browsers cache as sometimes, old passwords or details can get auto-filled by accident.
Are you using the correct username or password? Please check carefully. You can reset your password on the login page by following the link.
If you are still having difficulties, please contact us and explain your problem.
If you are experiencing any kind of website error, the first step is to clear your browsers cache and try again.
If you still experience problems, we'd like to hear from you so please contact us and explain your problem - and if possible, include the exact error message wording so that we may investigate.
Because we supply products to the retail trade, we do not publish pricing on our website - these are set by the respective retail outlets. To find out how much an item costs, please contact your nearest retail stockist.
If you are a registered member of our site, you may login to view product pricing information. Only registered users can login. You can login by using the login box on the left of the main page.
Because we supply products to the retail trade, we do not publish pricing on our website - these are set by the respective retail outlets. To find out how much an item costs, please contact your nearest retail stockist.
If you are a registered member of our site, you may login to view product pricing information. Only registered users can login. You can login by using the login box on the left of the main page.
